Course Objectives
  • Utilize an empowering and dynamic communication process to increase team members’ motivation and commitment.
  • Construct and express clear and concise messages in both written and spoken communication.
  • Deliver messages that address the interests of the listener.
  • Make verbal and nonverbal communication congruent to reinforce the intent of messages.
  • Use Reflecting, Probing, Supporting, Advising to demonstrate active listening to others.
  • Provide the rationale for your feedback, whether to reinforce or improve performance.