STAR Service

Category:   Customer Service

The interactions that your customer service representatives have with your customers directly reflect the values and personality of your organization. Therefore, their ability to engage in effective customer communications is critical. It is essential to ensure that your customer service representatives are building positive, memorable experiences that keep customers returning.

Research has shown that the majority of customer experiences with any given organization are neither positive nor negative, and highly forgettable. Neutral and negative experiences are counterproductive in developing the kind of long-term customer relationships a company needs to succeed. The key is to provide a positive customer service experience for your clients that will separate your organization from the competition.

Vital Learning’s STAR Service™™ is a customer service training program that helps representatives improve customer experiences. Service employees will learn the processes and skills necessary to provide customers with positive, memorable experiences, and engage in customer service training activities. The clear, practical, four-step STAR Service Process, coupled with the effective customer communication skills taught in the course, shows employees how to transform negative and neutral customer experiences into positive and memorable transactions. In addition, the customer service training program teaches how to reaffirm and enhance long-term relationships –– the foundation of business success.

The Four Steps to STAR Service impart how to:

  • Sync up with the customer
  • Target to determine the customer’s needs
  • Assist to meet the customer’s needs
  • Reaffirm the assistance and the relationship

Make the most of your customer service training program. Have a conversation with Vital Learning for more information on fostering successful customer interactions.

Learn More About STAR Service

Customer Service Course Preview

If you want to connect with your customers on a new level, test a sample of Vital Learning’s online customer service programs. Find out how to build trust in your brand and increase customer loyalty.