When it comes to communication, there is always room for improvement. Achieving communication effectiveness should be a goal in every organization, and one that brings increased productivity to your team.
Billionaire businessman Warren Buffet told a classroom of business students last year that being an effective communicator doubles your value in the workplace. Buffet said that he would give $100,000 to any student in the room in exchange for 10 percent of their future earnings. And if the student was an effective communicator, he would increase the bid by 50 percent because the investment had more value.
If communication carries that much value in the workplace, it definitely warrants an investment in management training. Learn three secrets to effective communication and how to help your managers bring more value to their positions.
It All Starts With Listening
The difference between an effective communicator and a poor one is the value that each person places on listening. With communication management training, your leaders learn that listening to the other party is where communication begins.
- Pay attention to the message.
- Listen open-mindedly.
- Convey through body language and eye contact that they are listening and open to the message.
- Concentrate on what the other party is saying.
- Don’t interrupt.
- Respond with thoughtful questions.
- Are disengaged.
- Assume that they already know and understand what the other party is saying.
- Convey that they are checked out of the conversation with their body language.
- Are distracted.
Listening is one of the essential communication skills that no manager should ignore. When managers start every professional interaction with effective listening, you have a strong foundation to build future communication on.
Think Before You Speak
One of the biggest communication mistakes made not only in the office, but also in life is speaking before you’ve thought through your words. Communication training for managers emphasizes the importance of strategically delivering messages to get the best results. Before speaking, managers should be trained to think about:
- What the goal of your message is
- How your message impacts others
- The key points you want to convey
- What tone you’re using
Know When, If And How To Communicate
The “when, if and how” of communicating any message is your chance to be strategic. With communication management training, your managers develop a strategy for effective communication. Delivery is everything, so to get a point across successfully, they must evaluate the “when, if and how.”
- When: Know the time and place that your message should be delivered. Whether it’s in a group setting or privately, when you deliver a message impacts its reception.
- If: Is this communication absolutely necessary? Over-communication is tedious. Effective communication often means keeping the talk to a minimum to get the best results.
- How: What is the best channel for this communication? An essential skill of communication is knowing the best way to get your message across. Is it in person, over the phone or via email? Be strategic with the channel you use to communicate.
Investing in communication management training for your team provides a chance to improve your workplace. Test a Vital Learning course to experience the value that training offers your team.