Course Objectives
  • Understand that unsatisfactory work habits must be dealt with quickly before requiring disciplinary action.
  • Distinguish between a team member performance issue and a poor work habit.
  • Describe the team member’s poor work habit objectively and factually to address the issue collaboratively and avoid personal attacks.
  • Ensure the team member takes ownership of the poor work habit and takes responsibility for solving the issue.
  • Respond with empathy to team member reactions and concerns to maintain team member self-esteem.
  • Use the Improving Work Habits Skill Points to plan and conduct a meeting with your team member.