Course Objectives
  • Identify when to provide performance feedback to the team member.
  • Use observable behaviors, facts and data to support your performance feedback.
  • Provide S.M.A.R.T. performance feedback (specific, measurable, attainable, results-oriented and time-framed).
  • Use positive feedback to motivate team members.
  • Involve the team member in the evaluation and discussion of his/her performance.
  • Use the Providing Performance Feedback Skill Points to plan and conduct a meeting with your team member.