Reduced Costs/Increased Profits: Mission Linen Supply
Vital Learning’s training helped Mission Linen Supply become more efficient.
Mission Linen Supply is a family-owned, privately-held company and a leading provider of products and services to hospitality, medical and industrial businesses. Founded in 1930, the company has grown to become a leading player in the linen rental and uniform business. Headquartered in Santa Barbara, California, the company employs more than 2,500 people in five western states.
Effective training is essential to the success of Mission Linen Supply. According to Learning and Development Manager, Bob Rohrbough, “about half of every revenue dollar is spent on salaries and benefits – people-costs – so we insist that our managers and supervisors keep refreshing their leadership and communication skills in job-related situations.” When Mission Linen Supply was looking for a training partner to help develop the company’s managers and team leaders, they chose Vital Learning.
The Vital Leadership courses provided Mission Linen Supply with the perfect solution for training their leaders. “When we rolled this workshop out to our managers,” says Rorhrbough, “several of the first executives who participated recognized that it had the potential for helping us generate strategic results such as improved customer retention, increased profitability, and reduced turnover of key employees. Based on that observation, we now refer to the workshop internally as Managing People for Results.”
Using Vital Learning’s training solutions has helped Mission Linen Supply’s supervisors gain the essential skills they need for success. The benefits, however, have had an impact on employees at all levels and, as a result, affected the culture of the company. According to Rohrbough, “Mission Linen Supply knows that its future is dependent on how well its leaders carry out the company’s mission and help the employees achieve their individual work standards and the organization’s goals. The feedback on this training effort has been very positive, and top management feels this emphasis is paying dividends in the effectiveness and morale of all employees.”