Course Objectives
  • Identify team member performance issues.
  • Determine when to train new skills and when to coach existing skills.
  • Address team member performance issues quickly to improve individual performance and increase individual and team productivity.
  • Prepare for a coaching session by using observation and analysis to build a plan for a successful dialog.
  • Use the Training New Skills and Coaching Existing Skills Skill Points to plan and conduct a meeting with your team member.