- Learning by doing
- Company-specific skill practice scenarios
- In-house, or external facilitation
- Engaging exercises
- 5-8 modules per course to keep learners engaged
- HD video examples, interactive question formats
- Designed to increase learning retention - Scenario-based exercises to engrain critical skills
- Combine online and classroom learning for a more robust solution
- Flexible, built around your learners’ schedules
- Customizable agenda to fit the needs of your organization
- Continued practice to ensure skills are used on the job
- All reinforcement resources included at no additional cost
- Vital Boost app, on-the-job worksheets, follow-up skill practice
- Recognize that all team member complaints must be dealt with, rather than ignored or dismissed.
- Identify the potential underlying issues of the complaint to determine the reasons or causes for the complaint.
- Determine and address the underlying issues of the complaint to resolve the problem.
- Use active listening skills to maintain control, verify understanding and determine the facts of the situation.
- Use the Managing Complaints Skill Points to plan and conduct a meeting with your team member.