- Learning by doing
- Company-specific skill practice scenarios
- In-house, or external facilitation
- Engaging exercises
- 5-8 modules per course to keep learners engaged
- HD video examples, interactive question formats
- Designed to increase learning retention - Scenario-based exercises to engrain critical skills
- Combine online and classroom learning for a more robust solution
- Flexible, built around your learners’ schedules
- Customizable agenda to fit the needs of your organization
- Continued practice to ensure skills are used on the job
- All reinforcement resources included at no additional cost
- Vital Boost app, on-the-job worksheets, follow-up skill practice
- Understand the impact that unresolved conflicts have on work, team members and the organization.
- Identify the four phases of conflict and understand the appropriate time to intervene.
- Distinguish between work-related and people-related conflict to determine how to best handle the conflict.
- Establish a collaborative conflict resolution process to encourage team member collaboration in conflict situations.
- Use the Resolving Conflicts Skill Points to plan and conduct a meeting with two or more team members.