![Classroom-Icon Classroom-Icon](https://www.vital-learning.com/hs-fs/hubfs/Classroom-Icon.png?width=90&name=Classroom-Icon.png)
Classroom
- Learning by doing
- Company-specific skill practice scenarios
- In-house, or external facilitation
- Engaging exercises
![Online-icon Online-icon](https://www.vital-learning.com/hs-fs/hubfs/Online-icon.png?width=84&name=Online-icon.png)
Online
- 5-8 modules per course to keep learners engaged
- HD video examples, interactive question formats
- Designed to increase learning retention - Scenario-based exercises to engrain critical skills
![Blended-Icon Blended-Icon](https://www.vital-learning.com/hs-fs/hubfs/Blended-Icon.png?width=104&name=Blended-Icon.png)
Blended
- Combine online and classroom learning for a more robust solution
- Flexible, built around your learners’ schedules
- Customizable agenda to fit the needs of your organization
![Reinforcement-icon Reinforcement-icon](https://www.vital-learning.com/hs-fs/hubfs/Reinforcement-icon.png?width=86&name=Reinforcement-icon.png)
Reinforcement
- Continued practice to ensure skills are used on the job
- All reinforcement resources included at no additional cost
- Vital Boost app, on-the-job worksheets, follow-up skill practice
Course Objectives
- Understand the impact that unresolved conflicts have on work, team members and the organization.
- Identify the four phases of conflict and understand the appropriate time to intervene.
- Distinguish between work-related and people-related conflict to determine how to best handle the conflict.
- Establish a collaborative conflict resolution process to encourage team member collaboration in conflict situations.
- Use the Resolving Conflicts Skill Points to plan and conduct a meeting with two or more team members.