Course Objectives
  • Understand the impact that unresolved conflicts have on work, team members and the organization.
  • Identify the four phases of conflict and understand the appropriate time to intervene.
  • Distinguish between work-related and people-related conflict to determine how to best handle the conflict.
  • Establish a collaborative conflict resolution process to encourage team member collaboration in conflict situations.
  • Use the Resolving Conflicts Skill Points to plan and conduct a meeting with two or more team members.