Resolving workplace conflicts can be one of the trickiest jobs for a manager. A 2008 study found that the average employee spends 2.8 hours per week dealing with conflict in the office. The very existence of a conflict can often blur the line between personal and professional affairs, making it uncomfortable for many people. When you’re the one with the authority to resolve the situation, navigating that line can seem like a gargantuan task.
Fortunately, most workplace conflicts stem from a handful of common sources and can be effectively addressed with a generally applicable playbook. Here is our five-step process for workplace conflict resolution.Read More